Zendesk Named “Most Popular” Help Desk Software – Capterra Top 20 Report
Zendesk, Inc. (NYSE: ZEN) was recently named the ‘Most Popular’ Help Desk Software by Capterra, a division of Gartner Inc. and a global ranking agency, in their recent study titled the ‘Top 20 Most Popular Help Desk Software.’ The detailed study was conducted across various parameters covering multiple regions.
KT Prasad, Country Sales Director of Zendesk in India said, “We are happy and excited to receive this recognition from a global ranking agency of Capterra’s repute. We believe our recognition is testimony to the faith invested in us by our growing list of customers in India and around the globe.”
238 companies listed in the Help Desk directory were reviewed in the study.
The companies were evaluated on the following parameters:
- Number of customers
- Number of active users
- Social presence (Google+, Twitter, LinkedIn, Facebook, Klout, and Capterra reviews)