OPPO India Enriches Customer Experience Through Paperless Governance

In an effort to meet the ever-evolving needs of customers and empowering them with ease and convenience, OPPO India today announced its ‘Go Green Go Digital’ initiative.

Aligning with the government’s Digital India initiative, OPPO has introduced digital invoices for their customers across service centres in the country. Under this, all the OPPO service centres will share repair invoices with customers through WhatsApp Broadcast. OPPO will be the first smartphone brand to go paperless in their service centres and the initiative has been implemented beginning the 17th August 2020. The paperless initiative by OPPO comes at a time when the world is fighting against a global pandemic, and social distancing has emerged as a powerful tool in the same.

When a customer visits any OPPO service centre for repairs/purchase, a work order/invoice is shared with them, that includes the details of the customer and the issue with the device. Now, they will receive the same work order and invoice through WhatsApp. The customers who do not use the messaging app can also choose to receive the same via SMS/Email. The multiple notification platforms ensure that all consumers have easy access to the work order.

OPPO has more than 500 exclusive service centres in 476 Indian cities. The brand also introduced a dedicated AI powered Chatbot called ‘Ollie’ that is available 24X7 for consumers to resolve 94.5% of their queries. Customers could also connect with an executive via WhatsApp. The brand offers customer Service in 9 languages and has an overall rating of 4.5 out of 5 on Google Reviews making it number one across 200 cities.