Intelenet® Global Services Recognized as a High Performer in Travel and Hospitality Customer Engagement Services
Intelenet® Global Services, a leading business process service provider, today announced that it has been recognized as a High Performer in the travel and hospitality Customer Engagement Services segment by HfS Research, a leading analyst firm covering digital business operations and disruptive technologies. The HfS Blueprint report presents a comparative analysis of innovation and execution capabilities of business process and outsourcing service providers in a market that is evolving into an agile and consumer-centric sector with increasingly diverse talent, analytics, and platform-based services.
Endorsing the company’s performance and innovative work, the report highlights Intelenet® as an “Up-and-coming provider with a laser focus on the travel industry, supported by a travel-specific proprietary technology suite”. The report mentions iSchedule as one of many leading features in Intelenet’s iFARE product for the travel and hospitality industry that addresses the needs of serving the digital customer. The report also highlights Intelenet’s ability to provide flexible and customized services in a mature and competitive customer engagement space. Its recent acquisitions in the Travel and Hospitality space – Upstream, a US-based BPO company with three centers in the US, and Travelport ISO, the India-based captive operations of the Travelport group have further enabled the company to provide differentiating IP and expertise for its travel clients.
About the recognition, Bhupender Singh, CEO, Intelenet® Global Services said, “Being positioned as a High Performer in a highly competitive sector like Travel and Hospitality is a testimony of our capabilities that have been recognized by our clients world over. We believe in investing and developing innovative products that can help our clients accrue benefits by way of seamless integration and real-time reporting. Our innovative products and features like iFARE and iSchedule have been game changers in the BPO industry that provide a distinct competitive advantage to our clients.”
“Intelenet’s suite of products for the travel and hospitality industry is a leading feature of its travel and hospitality offering,” said Melissa O’Brien, Research Director, HfS Research. “Recent acquisitions have bolstered its differentiating IP and expertise for travel clients. Intelenet® appears to have a laser focus on the travel and hospitality space.”