Infraon Desk V2.5 gets certified in 13 Process of Pink Elephant
EverestIMS Technologies Pvt Ltd (EverestIMS), an Indian software product company with a rich market experience in the I&O and Digital Transformation space, recently received an upgraded ITIL compatible certification from Pink Elephant for Infraon Desk V2.5.
EverestIMS is delighted to announce that Infraon Desk V2.5 has successfully passed the criteria for PinkVERIFY Toolsets, demonstrating 100% of the required functionality and documentation sets for 13 Pink-defined ITIL processes. Prior to this the product had been certified for 7 processes. Since then, EverestIMS had put in consummate efforts towards thrusting the product for a high level of 11 process certifications. Pink Elephant is the world’s leading IT Service Management education and consulting provider.
The Pink Elephant certification is held in the highest regards amongst the entire technology community and is recognized as a beacon of quality and trust. They assessed the Infraon DeskV2.5 tool and confirmed its compatibility in the following ITIL 2011 processes.
- Asset Management
- Availability Management
- Change Management
- Event Management
- Incident Management
- Knowledge Management
- Problem Management
- Request Fulfilment
- Release & Deployment Management
- Service Asset & Configuration Management
- Service Catalog Management
- Service Level Management
- Service Portfolio Management
Speaking about the certification, Satish Kumar V, CEO at EverestIMS Technologies said: “EverestIMS Technologies has once again proven its commitment to providing best practice compatible solutions for its customers. This enhanced Pink VERIFY certification for Infraon DeskV2.5 from 7 to 13 processes demonstrates how EverestIMS understands the importance and value of working to best practices for IT Service Management. As a company rooted in the Make in India ethos we are always looking out to push the envelope in terms of excellence and competitiveness which India thrives upon”.
PinkVERIFY™ is a service that evaluates IT service management (ITSM) tool sets for ITIL compatibility. For a tool to be certified in a certain process, an ITSM vendor must go through a rigorous assessment process, meeting 100 percent of the general, core and integration suitability requirements.
Deepak Gupta, VP – ITSM who helms this product, further added, “Since we last successfully completed PinkVERIFY for our product, there has been considerable innovation and development of our features and toolsets to ensure not only that customers’ changing technological and operational needs continue to be met, but also, that our product fully aligns with ITIL to ensure its processes can be easily adopted. It is important for EverestIMS that we have this independent assessment to confirm our adherence to ITIL”.
Feature-rich Infraon Desk V2.5 allows customers to have an added advantage in hassle-free installation and integration of any existing tool. It enables users to streamline ticket collection and assign it to respective technicians manually or automatically. In case of incidents, it directly notifies the desired staff/technician through emails and mobile texts. With its unified and centralized platform, Infraon Desk V2.5, helps organizations in delivering a seamless customer support.
In addition to the above processes, Infraon Desk V2.5 brings to the table a slew of powerful features like Workflow Automation, Multi-Channel communication, SLA & Penalty Management, Collaboration & Field Service and a host of others. To ensure vast customer accessibility, it is also available in SaaS and On-Premise options with Flexible license models that ensure enterprises can derive options that perfectly match their enterprise needs.What this brings to the table is a complete slew of features that ensure companies can satisfy their service management needs through an Indian product rather than look outwards. This powerfully boosts the Make in India initiative towards crucial success that the country needs.