Exotel enters into a strategic partnership with Knowmax to provide AI Knowledge for CX Teams

Exotel, a leading provider of AI transformation for customer engagement and experience, has partnered with Knowmax, a pioneer in AI knowledge management, to redefine customer experience (CX). This collaboration aims to empower enterprises with seamless access to actionable knowledge, ensuring superior CX and operational excellence.

By integrating Exotel’s advanced customer engagement infrastructure with Knowmax’s knowledge management platform, businesses can boost agent productivity and enhance operational efficiency. This seamless integration enables agents to access guided, contextual knowledge directly within the Exotel contact center platform, minimizing errors, elevating customer satisfaction, and accelerating query resolution.

Ishwar Sridharan, COO of Exotel, highlighted the customer-centric focus of the partnership, “In today’s AI-driven world, businesses require a single, cohesive platform to deliver seamless customer experiences. Exotel’s partnership with Knowmax aligns perfectly with our mission to be the AI transformation partner for enterprises. Together, we empower agents and optimize resources, ensuring businesses achieve both exceptional CX and sustainable growth.”

“The Exotel-Knowmax strategic partnership is a striking combination. Our joint mission of helping enterprises deliver exceptional customer experience is the foundation of this relationship. In the era of AI it’s vital to have a single source of truth to provide truly omni-channel CX. The core of this partnership is our shared dedication in keeping customers first by providing tailored solutions for everything CX”, quoted Yatharth Jain, CEO of Knowmax. 

The increasing need for robust, actionable knowledge bases in CX has driven this collaboration that brings forth the following offerings:

• A single platform for delivering contextual, guided and actionable knowledge

• Reduced Average Handling Time (AHT) and improved First Call Resolution (FCR)

• Improved agent efficiency and seamless customer interactions across all channels